Question 1

How does sample customized?

Accepted Answer

1. You send us the techpack or pictures of the clothing you want to make.
2. We send you the sample cost and the estimated costs for bulk order.
3. You place the sample order and pay for the sample.
4. Our designers confirm details with you and create the mock-up for confirmation.
5. We source and buy the fabrics according to the techpacks.
6. We custom made the samples according to the techpacks.
7. We send you the pictures to confirm and ship the sample to you.

Question 2

Are there any sample fee for samples?

Accepted Answer

Samples are charged, we will quote you the sample fee according to your designs. Contact us to get sample cost quotation.

Question 3

What is the standard delivery time for samples?

Accepted Answer

Delivery time depends on the complexity of the clothes design and the availability of raw materials. Typically, samples are delivered in 7-10 days if all raw materials are available.

Question 4

Can I customize logo or private label on samples?

Accepted Answer

Yes definitely you can add your own logo or private label on the samples to perfectly match your brand purpose.

Question 5

Can samples be modified after they’re produced if necessary?

Accepted Answer

We can help to modify the samples if it is necessary for you. But we will charge extra cost to revise the samples.

Question 6

How samples are delivered?

Accepted Answer

After sample done, we will pack it and ship it by air express like DHL, FEDEX, UPS etc. Shipping time normally takes around 6-8 days.

Question 7

What is the minimum order quantity?

Accepted Answer

Our MOQ is 50 pieces per style per color. Generally, we can accommodate both small and large orders.

Question 8

Do you offer OEM & ODM services?

Accepted Answer

We offer OEM and ODM services. You are welcome to send us pictures or samples of clothing models for new model development.

Question 9

Can you personalize logo or private label?

Accepted Answer

Yes, we can custom clothing with your brand logo and private label. You just need to send us the logo and private label design.

Question 10

What is the bulk order standard delivery time?

Accepted Answer

The lead time for your order depends on our production schedule and the quantity of your order. Typically, it takes 20-30 days for bulk orders after the confirmation of pre-production samples and receipt of deposit payment.

Transportation time varies depending on the shipping method. Air express takes around 6-8 days, while sea transportation takes 20-40 days.

Question 11

What printing techniques do you offer?

Accepted Answer

We offer various printing techniques, including screen printing, puff printing for 3D effects, DTG (Direct-to-Garment) printing for vibrant and detailed designs, and heat transfer printing. We can recommend the best method based on your design and garment type.

Question 12

What customization options do you offer?

Accepted Answer

We offer a wide range of customization options, including:
· Sizes: Custom sizes to fit your specifications.
· Colors & Fabrics: Choose from various colors and high-quality fabrics to suit your needs.
· Printing Techniques: Screen printing, puff printing, DTG printing, 3d embossed printing, and more.
· Embroidery: High-quality embroidery for logos or decorative elements.
· Customized label, hangtag and polybag.

Question 13

What kind of payment methods you offer ?

Accepted Answer

We offer several convenient and secure payment methods such by T/T bank transfer, Credit Card, Paypal, West Union etc.

Question 14

How do you ensure the quality of your products?

Accepted Answer

We have a strict quality control process at every stage of production. From fabric selection to final inspections, we ensure that all garments meet high standards of craftsmanship.

Question 15

How do you handle quality complaints?

Accepted Answer

We take quality seriously and strive to deliver perfect products. If you have a complaint, please send us photos or videos showing the issue. Our team will review the problem and propose a resolution, which may include remaking the item or offering a refund.

Question 16

Do you offer a return or exchange policy?

Accepted Answer

Since our garments are custom-made, we generally do not accept returns or exchanges. However, if there are quality issues or production errors on our part, we will provide solutions such as a replacement or a partial/full refund, depending on the case.

Question 17

What should I do if there is an issue with my order?

Accepted Answer

If you encounter any issues with your order, such as defects, incorrect sizes, or other discrepancies, please contact us within 7 days of receiving the products. We’ll work with you to resolve the problem as quickly as possible.

Question 18

What logistics do you ship through?

Accepted Answer

We offer a variety of shipping options to cater to different needs, including: Air express (DHL, FedEx, UPS, and TNT.), By sea, Door-to-Door Service.

Frequently Asked Questions (FAQs)
About Custom Clothing

Custom Clothing Samples FAQsGet Clear Answers to Common Questions Before You Order Your Custom Apparel Sample

Custom Clothing Bulk Order FAQsFind Clear Answers to the Most Common Questions about Placing Large Orders for Custom Apparel.

Custom Clothing Terms FAQsUnderstand Our Policies for Orders, Customization, Payments & Returns.

Frequently Asked Questions (FAQs)About Custom Clothing

Custom Clothing Samples FAQsGet Clear Answers to Common Questions Before You Order Your Custom Apparel Sample

Custom Clothing Bulk Order FAQsFind Clear Answers to the Most Common Questions about Placing Large Orders for Custom Apparel.

Custom Clothing Terms FAQsUnderstand Our Policies for Orders, Customization, Payments & Returns.

Frequently Asked Questions (FAQs)
About Custom Clothing